Refund policy

 

Return & Refund Policy – Razi

At Razi, we value customer satisfaction and strive to provide high-quality products. If you are not fully satisfied with your purchase, please review our return and refund policy below.

Returns Eligibility

We accept returns only if the package is unopened and unused. To be eligible for a return:

  • The item must be in its original packaging and sealed condition.
  • The product must not have been used or damaged.
  • You must request a return within 48 hours of receiving the order.

How to Request a Return

  1. Contact Us: Send a return request via [your contact method: WhatsApp/Email/Website].
  2. Provide Details: Share your order number, product details, and reason for return.
  3. Return Approval: Our team will review your request and confirm eligibility.
  4. Return Pickup: If approved, we will arrange a pickup or provide return instructions.

Refund Process

  • If your return is approved, we will issue a refund in the form of store credit or bank transfer (if applicable) within 7 business days.
  • Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective item sent).

Non-Returnable Items

We do not accept returns for:

  • Opened, used, or damaged products.
  • Personal care, hygiene, or consumable products (for safety reasons).
  • Custom or final sale items.

Important Notes

  • Cash-on-Delivery (COD) orders are non-refundable in cash. Instead, refunds will be provided via store credit or bank transfer.
  • If a package is returned due to refusal upon delivery, the customer may be responsible for return shipping fees.

For any questions, feel free to contact us at [your contact details].