Shipping policy
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Cash on Delivery (COD): All orders are processed on a COD basis. Payment must be made in full upon delivery.
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Product Availability: We strive to keep our stock updated, but availability may change without notice. If a product is out of stock, we will inform you as soon as possible.
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Pricing: Prices are listed in PKR and may change at any time without prior notice.
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Eligibility: You must be at least 18 years old to make a purchase.
How to Request a Return
- Contact Us: Send a return request via [your contact method: WhatsApp/Email/Website].
- Provide Details: Share your order number, product details, and reason for return.
- Return Approval: Our team will review your request and confirm eligibility.
- Return Pickup: If approved, we will arrange a pickup or provide return instructions.
Refund Process
- If your return is approved, we will issue a refund in the form of store credit or bank transfer (if applicable) within 7 business days.
- Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective item sent).
Non-Returnable Items
We do not accept returns for:
- Opened, used, or damaged products.
- Personal care, hygiene, or consumable products (for safety reasons).
- Custom or final sale items.
Important Notes
- Cash-on-Delivery (COD) orders are non-refundable in cash. Instead, refunds will be provided via store credit or bank transfer.
- If a package is returned due to refusal upon delivery, the customer may be responsible for return shipping fees.